faq
general
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Is there a special pricing for salons/professionals?
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Everything on our website is priced at salon cost. You’ve already got the best deal!
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How do you pronounce Framar?
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It’s pronounced ‘Fray-Mar’, because it’s a combination of our founders' names; Maria and Frank. We ship their cute couples nickname, how about you?
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How do I stay up to date on all Framar product launches?
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Text ‘FRAMAR’ to 1 (844) 490-1348 to join our Framar SMS Family and subscribe to our emails. You’ll gain early access to our newest launches, be offered exclusive giveaways, and stay up to date with all things Framar!
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products
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What’s the difference between the different foil weights?
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This comes down to personal preference and what you feel most comfortable with. Light foil gives you the most bang for your buck as there are more feet on a roll or less aluminium used in a pre-cut pack. However, some people find it too flimsy. Alternatively, heavy foil is super strong, so we find that colorists who work with coarse hair say it works better. Our Framar family uses medium foil most often, which shows it’s usually the #1 choice.
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What is embossed foil?
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Embossed foil has a different texture than regular smooth foil. Many colorists feel that the embossed texture allows the foil to grip hair better, preventing slippage.
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How do you use the Fold Freak?
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The Fold Freak allows you to cut and fold your foil in one easy step. To open the dispenser, gently push open the bar from underneath. Once open, plug the inserts into each side of your roll of foil. Place the roll into the half circle slots, then pull out a sheet of foil. Close the lid to lock it, making sure it clicks into place. Once locked, the dispenser is ready to use. Simply pull out the foil to your desired length and gently press down the lid. Voila! You’ll have a custom length, perfectly cut sheet of foil with a folded edge. Happy foiling!
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What foils can be used in the Fold Freak?
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All Framar rolls fit perfectly in our Fold Freak dispenser.
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What makes Framar color brushes different and what are they used for?
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Framar’s color brushes are made with our famous tapered AccuSoft bristles, designed to pick up and distribute color to hair evenly, quickly and precisely through any service. However, many feel that certain brushes are better for certain services. For example, brushes like the ones in the Triple Threat Set are great for your classic balayage, where something like the Power Painter would be better for heavily saturated balayage applications. Ultimately, it all comes down to personal preference.
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Do you sell the inserts for the Fold Freak or Balayage Bestie separately?
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Yes, the inserts for the Fold Freak and Balayage Bestie are available to purchase separately, exclusively on our website.
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What can be used with the Balayage Bestie?
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The Balayage Bestie is designed specifically for use with the Framar Funked Up Film. Simply insert the 300ft roll of film into the machine and begin seamlessly dispensing the film, cutting it to your desired length. This customization offers maximum convenience and eliminates waste.
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What are the Backwards Bibs and what are they used for?
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We created the Backwards Bibs as a solution for stylists after constantly seeing the backs of chairs and capes getting ruined. The Backwards Bib drapes around the neckline of the client and protects the chair and cape from stains.
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How do I dispose of a Backwards Bib?
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The Backwards Bib is biodegradable! Simply toss it in the garbage and it will break down naturally within 6-12 weeks of disposal.
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Why should I use Dry & Byeee towels over paper towels/reusable towels?
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No labour, no water, no electricity. Simple as that. If your salon is using under 120 towels per day, then the Dry & Byeee towels are the more cost effective option. They reduce the costs and time associated with doing laundry.
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What is the difference between the Framar capes?
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The Shampoo Screen is for clients to wear at the shampoo bowl because it is water and hair resistant, designed with a rubberized neckline to keep clients dry.
The Cutting Cover is an elegant, lightweight cape that prevents hair and water from coming down the clients neck.
The Color Cover is a bleach and color resistant cape made with a breathable material for maximum comfort. The Color Cover also has convenient sleeve gaps for accessibility, allowing clients to comfortably text or surf socials while they process.
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How do I safely wash my Framar capes?
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Framar capes are sensitive to heat. To protect them from heat related damage, we recommend machine washing your Framar capes on cold and hanging to dry.
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What is the difference between the clips?
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Our Gator Grips are designed for holding big sections, perfect for sectioning hair through any service.
Super Sectioners are great for updos or cuts as the elastic band inside of them prevents the hair from creasing or denting.
Our Tight Tension clips are ideal for cutting as they’re small while offering incredibly strong grip, perfect for holding smaller sections.
The Big Bite clips are the strongest clips we carry.
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How do I use the Bangers?
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Peel off a strip to start. Then, adhere the strip to the forehead of your client. When the service is done, gently peel off and throw away.
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What are Bleach Blenders and how do I use them?
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Bleach Blenders are fluffy, textured gloves designed to allow stylists the ability to gently blend lines of demarcation on hair caused by bleach, preventing chemical burns. By gliding these gloves along processed hair, stylists can remove bleach delicately without causing the friction that a traditional coloring glove would cause.
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What are CideKicks and how do I use them?
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These little game changers are Canada’s first disinfectant pods! Pre-measured and pre-packaged for ultimate convenience. Just drop one into a standard 35 ounce glass jar at your station, mix, and go!
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ordering
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What currency are the prices in?
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All of the products are priced in CAD. Provincial and federal taxes are applied at checkout.
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Is there a minimum/maximum purchase requirement?
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We require a minimum purchase of $25 to checkout.
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Do I need to make an account?
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We recommend you make an account, but you also have the option to check out as a guest. When you create an account, you will be able to access all of your order history and customize your preferences, like easily placing a re-order or curating a Wishlist. Your shipping information will be saved in your account, saving you time at the checkout during future orders.
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What if I didn’t receive an order confirmation email?
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Chances are your email address was typed incorrectly, or it may have accidentally ended up in your spam or junk folders. If you reach out to our customer service team at info@framar.com we will look into this for you and send it right over.
Still have questions? We’re here to help! Simply click the chat button on the bottom left of the page.
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What are my payment options?
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We accept AfterPay, ShopPay, American Express, Visa, Mastercard, Apple Pay and Google Pay.
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What is AfterPay?
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AfterPay is a safe and simple payment method that gives you the opportunity to spread the cost of your purchase across 4 interest-free payments, with no added fees. For more information on AfterPay and how it works, click here.
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What is your cancellation policy?
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As long as the order hasn’t been shipped yet, you can cancel your order. You will get a notification on your tracking # to let you know the order has shipped.
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What is your return policy?
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We can offer full refunds on returned products that are not used or unsellable. All products that are returned must be shipped to our offices at 7873 Blackburn Parkway, Niagara Falls, Ontario, L2H 0A6.
The cost for postage on returns is the responsibility of the customer. We often find that this cost may outweigh the cost of the product being returned. The only way to know for sure would be to contact your shipping carrier to see what the costs associated with it would be.
Please contact us via email at info@framar.com before sending back any returns for an RA #. Click here for info on how returns work with AfterPay.
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Where can I find my order history?
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If you log into your account, your order history will appear right away.
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shipping
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Where do you ship in Canada?
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Nationwide.
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How long do items take to ship?
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Depending on the country the items are being shipped to, packages can take anywhere from 2-14 days to arrive.
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How do I update my shipping address?
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Log into your account and you’ll be able to change the settings in your profile. If you entered the wrong address when placing an order, please email info@framar.com and provide us with the new address.
Please note shipping carriers will charge a $13 fee in order to change an address if the order was shipped to an incorrect address. We do not ship to P.O. boxes.
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How do I get free shipping?
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Orders with values over $100 before tax and shipping qualify for free standard shipping.
Please note: free shipping is only available for the Canadian provinces and excludes territories.
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distributors
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Where else is Framar sold in stores/online?
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Framar is sold online and in stores across Canada and the world!
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How do I inquire about becoming a distributor?
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Please submit your inquiry to info@framar.com or call us at 905-374-0133 .
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